22nd July 2022
Luella joined Saint Francis at a challenging time for hospices – many needing to formalise processes, grow and develop new strategies. Luella has led this important work with us. Her responsiveness and eye for what needed to be updated vital. Through the pandemic Luella ensured we kept up with the ever-changing world safely and well for our staff and volunteers, time after time updating and changing process and policy always ensuring as an organisation, we kept the individual at the heart of all we do.